Community Weekly Post - October Week 1

In this week's post, we go over some current issues players are experiencing as well as providing an update on the upcoming PTS update, the new event mode, weapon skins, and more. 

Hey everyone,

Happy October! Welcome to this month’s first weekly community post. Today, we’ll be going over some current issues players are experiencing as well as providing an update on the upcoming PTS update, the new event mode, weapon skins, and more.

Let’s dive in!

Lost Connection to Host

The Lost Connection to Host error has been a frustrating bug to experience for our players. We have been tackling this bug and making it our first priority to fix.

As we are actively investigating this bug, we would appreciate our community’s help. We have an ongoing thread here, where you can report reproduction steps.

We thank you for your patience and apologize greatly for the frustration and inconvenience caused.

Desync

As previously mentioned in our community post a few weeks ago, we are also planning to improve the matchmaking system which will remove region select and place players in the server closest to them. This will result in an increased chance of low ping players playing with other low ping players. We’ll have more updates on this later this month.

We have also been investigating where in certain instances, movement would not look “smooth” from another player’s point of view. Character movement works a bit like connecting the dots, where the server gets a set of movement points and predicts the rest of the movements in between the points. Sometimes, this prediction was not accurate, which made other players’ movement appear to lag. We have made improvements to the accuracy of character movement predictions, and will be rolling them out with our next patch.

Xbox One X Performance

All of our players having stable framerate is still a big focus for us. We are working to increase overall performance and optimization for everyone, as well as identify and reduce frame drop instances and hitches.

You may remember from a previous community post that we are working on a long term performance solution for the Xbox One X that will cater to two different audiences: those who prefer better graphics and those who prefer better performance and don’t mind sacrificing some graphical quality.

We are currently targeting November for implementing this on the Xbox One X. We hope to have more details to share on this next month.

October PTS Update

We were planning on running the PTS this weekend, but unfortunately, due to issues with the build, this will be delayed. We’re focusing on fixing the build as soon as possible so that we can open up the PTS to our community.

As a sneak peek, this update will include QoL updates and bug fixes. In addition, we are adding new content including two new vehicles, the Scooter and the Tukshai, new weapons, the Beryl M762 and MK47 Mutant, and more.

In the future, we will be aiming to use the PTS more frequently for major content updates so that our players have a chance to test out the new content before it goes live.

Weapon Skins

We know that everyone has been curious about the status of the Glory and Trifecta weapon skins that were supposed to be released on September 21, and would like to provide an update and the revised release date for these skins.

When these weapon skins were added to the Store on September 21, there was a purchasing issue that caused us to pull them from the Store shortly after they were made available. This issue has now been resolved. In addition, the skins were released with incorrect pricing due to a system error.

This was oversight from our end, and we apologize that our players have been unable to purchase and enjoy the weapon skins as promised. Due to this, we would like to honor the pricing during the weapon skins’ revised release weekend and into early next week, which will start this Friday, October 5.

After this discount period is over, we will be updating the prices to reflect the correct pricing. Please see details below.

  • Glory – AKM: 700 G-Coin (Correct price: 1,200 G-Coin)
  • Glory – UMP: 500 G-Coin (Correct price: 800 G-Coin)
  • Trifecta – SCAR-L: 500 G-Coin (Correct price: 700 G-Coin)
  • Trifecta – Micro Uzi: 200 G-Coin (Correct price: 300 G-Goin)
  • Trifecta – P92: 100 G-Coin (no pricing issue)

Weapon Skins Discount Dates
STARTS: Friday, October 5, 2018 12am PDT / 7am UTC / 9am CEST
ENDS: Wednesday, October 10, 2018 12:59am PDT / 7:59am UTC / 9:59am CEST

We also wanted to note that the Glory skins are limited-time, and will only be sold until November 4, 2018 10:59pm PST / November 5, 2018 06:59am UTC / 7:59am CET (times reflect daylight savings ending).

We apologize once again for the system error. Thank you for your patience and understanding.

Event Mode: Sanhok Forty-Fivers

We are excited to have kicked off the new event in Event Mode called Sanhok Forty-Fivers! This event uses normal Battle Royale game rules, with a few custom modifications. Sanhok Forty-Fivers limits weapon spawns to Tommy Guns, Win94s, R45s, P1911s and throwables.

Read up on the full details here and get ready to hot drop into Sanhok!

Please note that there is currently a known issue when entering Event Mode as a team from the main lobby. Please enter the Event Mode lobby solo and then invite your friends from there. Inviting your team while outside the Event Mode lobby may cause your team to disband or crash. We’re working to fix this issue as soon as possible and will update you as soon as it’s resolved. Thank you for your understanding.

We also wanted to let everyone know that we are aware of issues with world loading resetting every time a player respawns in War Mode. We will be implementing a level streaming save feature soon, so the world loading would not reset with every respawn. We are excited to bring back War Mode soon with this fix!

Custom Match

The Custom Match feature was planned for late October, but there is a chance that we may have to delay it until November, which we know may be disappointing to hear. The team is currently focused on fixing long standing issues in the game first, which could push our target release date to November.

We will provide more updates on this as we know more, and appreciate your understanding!

Event Pass – 5 Level Up

Due to community feedback, the sale of 5 level up for the Event Pass will be available to purchase again until the grace period ends. Please read up on the full details of the grace period here. The premium Event Pass: Sanhok has been removed from the Store and will not be available to purchase.

5 Level Up Sale Date
STARTS: Friday, October 5, 2018 12am PDT / 7am UTC / 9am CEST
ENDS: Wednesday, October 10, 2018 5pm PDT / Oct 11 12am UTC / Oct 11 2am CEST

OCE / EU FPP Matchmaking

We have seen many of our OCE players and EU FPP players reporting long matchmaking times, and we thank you for your patience while we investigated this issue.

This issue is caused by a couple of different reasons:

  • Low concurrent population of players in the region
  • Too many queues for the amount of players in the region

Combined, this results in longer matchmaking times as well as players moving to other servers to be able to play with faster matchmaking. As players move to other servers, the matchmaking pool for the region decreases, exacerbating the issue further.

A solution to this is a new way of matchmaking, where the server/region is decided automatically depending on the player’s local region. If you group with a player from another region, matchmaking will automatically decide the best region to play on. This will not only aid in bringing back OCE / EU players to their respective servers, but also allow players to have better ping, play with other low ping players, and decrease overall matchmaking times.

The team is currently working to implement this new matchmaking system to the game, targeting mid to late November. We’ll have more details to share as we get closer to being able to roll this out for our players.

We apologize for the inconvenience caused, and thank you for your patience!

We hope everyone is able to jump into the new event this weekend to give us your thoughts! Please let us know what you’d like to see more updates on from the dev team!

 

Thanks,
PUBG Xbox Team

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