Community Weekly Post - October Week 2

In this week's community post, we cover the lost connection to host bug, SA server, the PTS and our stance against players who cheat.

Hey everyone,

We’re back with another community weekly post. While this week’s post will be a bit on the shorter side, we recommend reading last Friday’s post for our latest updates and progress on some long standing issues in the game.

For now, let’s jump into what happened this week!

Lost Connection to Host

As stated previously, the Lost Connection to Host bug has been a top priority for the team to fix. This has been a tough one for us to crack, because we have not been able to reproduce this error in-house.

To accelerate tracking down the cause of the this issue, we have now added the match session ID to the Lost Connection to Host error message. We are requesting all of our players to please submit your gamertag and session ID (numbers with alphabets below “Lost Connection to Host”) when you submit a report. Reports should be submitted here.

Your help and time is greatly appreciated as we continue to investigate and tackle this issue. Thank you and we apologize for the inconvenience and frustrated caused.


As you may know by now, the PTS is up and running with a new update for everyone to test out!

The PTS update brings new content, like the Beryl M762, MK47 Mutant, Scooter, and Tukshai as well as plenty of quality of life updates and bug fixes. Be sure to head over here for full patch notes and how to download the test server!

We’re looking at your feedback and suggestions given during this testing phase, so be sure drop into the PTS and let us your thoughts!

South America Server

The South America Server is currently available now until October 15 to select and play on! Full details were shared in our announcement here.

Our main goal is to gauge interest from the SA community and see if we can maintain a healthy CCU and matchmaking times. If we can sustain healthy matchmaking times for everyone, we may extend the SA server open dates, or permanently implement the SA server into the game.

We hope that our SA community will be able to jump into the server this weekend and let us know what you think!


We have been investigating the use of hacks/cheats, and have taken appropriate action against any players who have used them.

The use of hacks/cheats is not tolerated and is against our Rules of Conduct. We are now issuing permanent bans for this type of behavior, and any future instances will be dealt with the same way. Please feel free to submit reports in-game or through our support portal here.

Thanks for reading this week’s post, and please let us know what other updates you’d like to see from the team!


PUBG Xbox Team


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