Hello Survivors,

Performance and Stability

Our last few patches have been rough around the edges in terms of quality.

We’ve been seeing an increased amount of reports on crashes, hitches, freezing, long loading times, lowered frame rates, etc. Behind the scenes, our engineers have been prioritizing these issues, working hard to cut back on memory usage, optimize code, etc.

However, performance and stability issues often require quite some time to resolve. Simply put, game development at this level equates to having multiple dev teams with multiple disciplines working on the same codebase. Once everyone’s work gets mixed into the same basket, the result could be something that is not only very hard to predict but very hard to solve as well.

This is the exact situation that is happening right now with the current performance and stability issues. Our console engineers are looking left and right within our code to pinpoint the causes, but the situation looks complicated, and I’m afraid our engineers will need more time to investigate.

Better prevention of these issues to begin with is important and in 2021 we’re  applying more stringent performance and stability checks to our quality assurance tests. As I mentioned above, performance and stability issues are hard to predict, but we’re hoping that these extra checks will allow us to detect these sorts of issues earlier on so that our engineers have more time to fix them.

Xbox Series X/S and PlayStation 5 Issues

As more and more people get their hands on the new console devices, issues unique to these devices are starting to reveal themselves. So far, the most frequently reported issues include crashing and game settings resetting.

Since we’ve yet to port over our game to these newer platforms, whatever issues occur on the new consoles need to be fixed on the Xbox One and PlayStation 4 versions of our game. The hardware and operating systems on the new consoles are vastly different, so we have to make sure that whatever work we do for the newer devices doesn’t have a negative effect on the older consoles.

However, for those of you lucky enough to have secured themselves a next-gen console, we know how much you’re enjoying running our game on these powerful devices, so we’ll be looking into seeing if we can make our game more stable on the new devices as well.

On a side note, I’d like to close this one out with a thank you message.

2020 has been a crazy year. It’s been a tumultuous year for everyone, fighting through almost a whole year of COVID-19. And during these trying times, our team did some good and our team did some bad, leading to a lot of joy… and a lot of frustration too!

But for every step that we took, it was your feedback that took us back to the drawing board and allowed us to learn as a team. There’s obviously so much more to learn though, and we hope 2021 will be a year where we will grow even further and continue to improve our service, something that each and every one of you very much deserves.

So thank you, Survivors, and here’s to a more stable, higher FPS 2021. Stay safe, enjoy the holidays, and see you all on the battlegrounds in the new year.

Joon H. Choi, Console Lead Project Manager

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