PUBG LITE Rules of Conduct
- General Rule
- Changes in Rules of Conduct
If KRAFTON decides to change Rules of Conduct in order to improve quality of game service, KRAFTON will notify effective date, revised contents and reasons for revision at least 7 days prior to the effective date through KRAFTON homepage (https://www.pubg.com/, https://lite.pubg.com/). However, we will notify you from 30 days prior to the changes if such changes are regarded as serious matter or may be unfavorable to you. If a user fails to comply with revised Rules of Conduct after the last revision date, it is not KRAFTON’s responsibility to compensate any loss incurred due to lack of awareness from the user.
- Duties and Responsibilities of KRAFTON
1) KRAFTON will endeavor to eradicate misconducts described in the Rules of Conduct to ensure that the users can enjoy playing the game.
2) KRAFTON will never ask you for your password, and KRAFTON will be committed to protect and securely manage user’s personal information. However, when a government agency or a judicial authority requests to provide personal information through legal means, KRAFTON may provide personal information to those government agencies.
3) KRAFTON receives feedback on all types of bugs and errors through KRAFTON’s official customer support center and official community, and KRAFTON will be committed to promptly review and correct bugs and errors.
4) KRAFTON will not intervene or engage in activities and disputes between and/or among end users in relation to game services.
5) KRAFTON may restrict some or all of the game services if KRAFTON determines that such unusual or unintended situations hinder enjoyment of the gameplay.
6) If you or group of users do anything that might interfere with or adversely affect any services provided by KRAFTON) or violates the Rules of Conduct, KRAFTON shall, in accordance with the ‘Penalty criteria for Misconduct specified in the Rules of Conduct, restrict service usage.
- End User’s Responsibilities and Rights
1) You are obliged to understand and comply with KRAFTON’s Terms of Service and Rules of Conduct.
2) The company reserves all rights about in-game data (characters, items, game currency, etc.) created by you when using the game service, and you reserve right only to use in-game data.
3) If you are unfairly treated or incurred harm using the game service, you have the right to appeal and correct KRAFTON through legitimate methods and procedures. If you have been unfairly treated or harmed by another customer, you have the right to notify and ask other users to comply with Rules of Conduct.
4) You have an obligation to be fully informed about the information that KRAFTON officially announces, and KRAFTON shall not be responsible for any damages incurred due to lack of awareness about the
5) You are not allowed to generate any profit using the game service without prior approval from KRAFTON.
6) You may not use the information obtained through Game Service such as copying, duplication, modification, translation, publishing or otherwise providing this information to others without prior consent from KRAFTON.
7) You may be liable for distributing false information not officially announced by KRAFTON in any manner that is likely to cause confusion to other end users.
8) You must notify KRAFTON of any glitches (such as bugs, system errors, illegal programs, etc.) of the game service and should not exploit and/or propagate such information to other users. If you discover any vulnerability and do not disclose it to KRAFTON and forward it to another person, you may be subject to restrictions to the use of the game services in accordance with the Rules of Conduct, which is regarded as intentional misconduct.
9) You can make inquiries, suggestions and requests related to game services through following channels.
– Customer Support Center: https://support.pubg.com, https://litesupport.pubg.com
– As a general rule, we will respond promptly to inquiries, suggestions, requests, feedback you have given through Customer Center. However, the response may be delayed if there is a heavy workload.
- Policies for Misconduct
In order to provide a fair and pleasant gaming experience for all users, KRAFTON has defined policies which all users need to comply with when using our service. All users playing the game must comply with the following rules.
1) Do Not Use Unauthorized Programs and Hardware Devices
If you use unauthorized programs and hardware devices that are not permitted or authorized by the company (collectively “Unauthorized hardware”, that promotes unfair game play using specific mouse or other hardware device), you may be subject to strong penalties, such as permanent game ban and restrictions of using the Service on your hardware devices. If you develop, advertise, trade or distribute unauthorized programs or unauthorized hardware, the Company will take legal action against your misconduct and may ask the judicial authorities for investigation in accordance with relevant laws as well as imposing penalty within the game.
2) Do Not Modify the Game Client, Servers or Game Data (packet, etc.)
Unauthorized changes to game client (ini file modification, etc) / servers / data (such as packets) are actions that interferes with game services and violate copyright laws.
3) Do Not Exploit Vulnerabilities in the Game (Bugs and Glitches)
- Abusing (Minor)
Acquired BP and items will be removed from users that repeatedly exploit bugs, system errors and etc. that deviate from game developer’s intent and penalties such as initialization of inventory and ban will be imposed if BP and items cannot be retrieved.
- Abusing (Major)
Penalties will be placed on users repeatedly exploiting bugs, system errors and etc. that deviate from game developer’s intent.
4) Do Not Discriminate Against Others (e.g. racial or sexual discrimination)
It is unacceptable to disrespect or use offensive words towards others based on their race, gender, nationality, etc. Please be friendly and respectful towards all players.
5) Do Not Use Inappropriate Nicknames
Offensive nicknames or those that may provoke negative imagery are considered to be violating the Rules of Conduct and appropriate action may be taken against users who create them.
- A nickname that is sexually explicit or obscene;
- A nickname that is made with the intention to impersonate KRAFTON or our staff;
- A nickname that is discriminatory in nature;
- A nickname that may infringe on the trademark or copyright of a third party;
- A nickname that is sensitive or causes offence for any other reason not mentioned above;
In addition, if you change a few letters of an inappropriate nickname, or try to construct nicknames that are cleverly inappropriate by mixing other characters before and after the letters, your nickname will be immediately changed without your consent and/or penalty measures will be taken.
6) Do Not Team kill
Team kill is prohibited as it interferes with normal team gameplay and penalties may be imposed if teamkill is determined to be intentional and reoccurring.
7) Do Not Team (Form Teams Outside What is Allowed By The Selected Game Mode)
Intentional teaming between players or other teams in ways that the KRAFTON system does not presuppose in each game mode is considered an unacceptable behavior and penalties may be imposed.
8) Do Not Stalk Other Players from Match to Match
Penalties may be imposed if you try to stalk other players in order to interfere with normal gameplay.
9) Do Not Publish Personal Information
Penalties may be imposed if you publish personal information of others (e.g. disclosing personal information of others to third parties or making it publicly available), which is regarded as an act that violates privacy.
10) Do not Manipulate Match Results
Strong penalties may be imposed on those who manipulate the results of the game in an unfair way, by taking unfair advantage in exchange for cash, goods and/or services, manipulating additional accounts in addition to their own account. For those who gets caught will end up losing all acquired items.
11) Do Not Steal or Use Other User’s Account
Penalties will be imposed against the players that access another player’s account in an unauthorized manner or take similar actions to cause mental or physical harm to a player who owns the account.
12) Other Undefined Misconduct
Any action which is not defined in the Rules of Conduct that negatively impacts the delivery of KRAFTON’s services or negatively affects other players may be subject to warning and penalty through careful review of the circumstances.
13) L-COIN Service Exploit
Penalties may be imposed if the L-COIN service is misused or exploited, such as through forgery, falsification, theft and exploitation of the L-COIN payment system.
14) Pretending to be KRAFTON employee
Penalties will be imposed on users that do harm to other users or use other users’ account information by pretending to be a KRAFTON employee.
15) User suspicious of using unauthorized program
Penalties will be imposed on all accounts related to the IP of user that was reported more than a certain amount of times during a single session.
16) Spreading false information
Penalties will be imposed on players who bring confusion among other players by spreading false information on official channels, communities and etc.
17) Do not AFK(Away From Keyboard or Idling)
Penalties will be imposed on players who go AFK while in a match. Being AFK can place your teammates at a disadvantage or otherwise undermine the gameplay experience. Players who AFK repeatedly to earn BP, SP or other account related progression or rewards will be penalized with all account progression and items removed.
- Penalty Criteria for Misconduct
1) Penalty Criteria is used to protect the customer’s enjoyment while playing the game.
2) If you fail to comply with Rules of Conduct, you may be restricted from using the service without prior notice in accordance with Penalty Criteria for Misconduct
3) If your violation attempt goes over the final attempt listed in the table below, permanent ban applies.
4) If you violate any of the criteria listed in the table below and your ID is listed in the top 10 of the KRAFTON leaderboard, your ID will be temporarily or permanently removed from the leaderboard.
[Penalty Criteria Table For Misconduct]
|Penalty Criteria for Misconduct||1st Attempt||2nd Attempt||3rd Attempt|
Unauthorized Programs and Hardware Devices
|Modification of Game Client, Servers and Game Data (packet, etc)||Permanent Ban||–||–|
|Abusing(Minor)||7 days ban, removal of acquired BP, item and season rewards or initialization of inventory||15 days ban, removal of acquired BP, item and season rewards or initialization of inventory||30 days ban, removal of acquired BP, item and season rewards or initialization of inventory|
|Discriminatory Act (e.g. racial and sexual discrimination)||30 Days Ban||Permanent Ban||–|
|Inappropriate language use (e.g. profanity and curse words)||3 Days Ban||7 Days Ban||30 Days Ban|
|Usage of Inappropriate Nicknames||3 Days Ban & Nickname will be changed at our sole discretion.||15 Days Ban & Nickname will be changed at our sole discretion||Permanent Ban & Nickname will be changed at our sole discretion|
|Teamkilling||30 Days Ban||Permanent Ban||–|
|Teaming||30 Days Ban||Permanent Ban||–|
|Gameplay Interference and Stalking||3 Days Ban||7 Days Ban||30 Days Ban|
|Publishing Personal Information||Permanent Ban||–||–|
|Stalking||30 Days Ban||Permanent Ban||–|
|Manipulating Match Results||30 Days Ban Acquired BP, Item, Season Reward, Character related data will be removed||Permanent Ban||–|
|Usage of Another User’s Account||Permanent Ban||–||–|
|L-COIN Service Exploitation||Permanent Ban||–||–|
|Pretending to be KRAFTON employee||Permanent Ban||–||–|
|Use suspicious of using unauthorized program||1 day ban||7 days ban||Permanent ban|
|Spreading false information||1 day ban||7 days ban||15 days ban|
|AFK(Away From Keyboard) or idling||14 days bans and removal of acquired BP, item, season rewards and character related data||30 days ban and removal of acquired BP, item, season rewards and character related data||Permanent ban|
※ If you repeatedly behave in a way that the company does not allow, or if your behavior includes two or more criteria outlined in the table above, higher level of penalty or permanent ban will be imposed.
※ The Company may restrict users from running the game if misconduct was found from specific hardware device in order to maintain fair gaming environment.
5) We define exploiting bugs and glitches (Minor) as an act that can cause minor damage to other players. (e.g. Attacking other players in the terrain where you are not allowed to be in.)
6) We define exploiting bugs and glitches (Major) as an act which involves acquiring BP and items by exploiting bugs and glitches in the system.
- Recovery policy
We are unable to recover any losses that arise from not following the rules of conduct, in-game notices, homepage notices, policies, game systems, etc.
- Bonus/Gift Code(“Code”) Policy
1) KRAFTON may provide Codes to allow customers to redeem and use skins, including costume skins, weapon skins, and other in-game contents (Collectively, “Contents”) either as free of charge or as paid Contents through approved affiliate companies or directly from KRAFTON. “Free Code” means KRAFTON grant customers Codes without any charge, which are used for promotional and marketing purposes. If customers obtain Codes after participating an event and/or a tournament, we still consider these Codes as Free Codes.
2) KRAFTON may provide Codes to allow customers to redeem and use skins, including costume skins, weapon skins, and other in-game contents either as free of charge or as paid Contents.
3) Customers can receive Contents after redeeming Codes on from their own personal accounts. It is strictly prohibited to sell and transfer these Codes under any circumstances.
4) A single Code can only be used once, and after customers use/redeem their Codes, they cannot reuse, return, or refund the Codes.
5) Free Codes have an expiration date of 3 months after they have been issued, and customers cannot redeem Codes if they are expired.
6) Paid Codes have an expiration date of 5 years after they have been issued, and customers cannot redeem Codes if the Codes are expired. However, if the Codes expire within 5 years from the issuing date, customers can ask KRAFTON to extend the validity up to 5 years from the issuing date. Customers cannot extend expiration date of Free Codes under any circumstances.
7) KRAFTON will not be liable for any damage incurred to the customer or to third parties if they have acquired Codes through personal sales or, trades, and end of expiration date.
8) Codes purchased through an approved affiliate company are subject to the terms and conditions set by the affiliate company and any Code related matters (including customer inquiries, refund requests etc.) will be handled by the affiliate company which the purchase was conducted with.
- L-COIN Policy
“L-COIN” refers to virtual currency that is used to purchase paid content in-game. Depending on how L-COIN is obtained, L-COIN can be categorized as “Paid L-COIN”, which requires a purchase with real world currency and “Free L-COIN”, which can be acquired through in-game event rewards and has no “real world” value.“Paid/Free Content” is digital content (e.g. a game item) that the Company provides, which can be used in-game by users. Paid content can be obtained through “L-COIN” payment.
1) L-COIN Purchase
- Only KRAFTON Lite users can purchase and use L-COIN to purchase paid content.
- “L-COIN purchase” refers to the purchase of L-COIN using a payment method selected by the user among the payment options that the Company offers.
- L-COIN purchases can be made using payment options provided by the Company, these include credit card, carrier billing, etc. However, if you use a third-party payment method and billing provider, the provider’s additional terms apply. If a user purchases L-COIN through a payment method provided by a third-party service provider, the Company shall deem that the user agrees to the procedure and terms of payment of the service provider.
- Users can purchase L-COIN in the unit that is set by the Company. Monthly purchase limits of L-COIN may be applied depending on the policy set by third-party payment and billing providers and/or in accordance with the laws and regulations of the country that the game is being serviced in.
- The Company reserves the right to add or remove payment options at any time.
2) L-COIN Usage and Restoration
- L-COIN is used to purchase paid content, and users can check their L-COIN purchase history from within the game launcher.
- If L-COIN or paid / free content becomes damaged due to the Company’s intentional actions or gross negligence, the Company will recover any losses through either L-COIN and/or item restoration.
3) L-COIN Deletion
- If users do not purchase or use L-COIN for 5 years since their last log in, the L-COIN held by the user may be automatically deleted. The Company will notify the user 30 days prior to L-COIN removal, and unused L-COIN will be automatically removed within 30 days of the notification.
- Free L-COIN granted to users through event rewards does not cover Section 1 and Free L-COIN may be deleted without prior notice at the Company’s sole discretion.
4) L-COIN Refund
- L-COIN refund refers to purchase cancellation of L-COIN and cancellation of paid content purchased with L-COIN.
- “L-COIN purchase Cancellation” refers to cancelling payment of L-COIN purchase(s).
- “Paid Content Purchase Cancellation” refers to cancelling purchase of paid content using paid or free L-COIN.
- L-COIN and/or paid content will be removed once users cancel their purchase.
- Users can cancel their purchase within 14 days from the date of L-COIN purchase or from the date that purchased L-COIN becomes usable (whichever comes last).
- If a user falls under any of the following subparagraphs, the user cannot cancel their purchase pursuant to Paragraphs 1 and/or 2.
- Any portion of purchased L-COIN becomes used.
- If additional benefits were provided with L-COIN purchase(s) and the additional benefits are used.
- Except as expressly required by applicable laws to enhance transaction safety.
- Users can request to cancel their payment by contacting the Company’s Customer Support (WWW.PUBG.COM, LITE.PUBG.COM).
- The Company may not provide payment cancellation pursuant to this article if the Company deems that the user fails to comply with relevant laws or regulations, or policies set by the company.
Effective Date: 2nd of December 2020